Joseph Kimaro

IT Professional | Technical Support & Full-Stack Developer

Experienced IT specialist with 3+ years in technical support, network administration, and full-stack development. Specialized in API integrations, network optimization, and delivering scalable software solutions.

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About Me

JK
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I'm a dedicated IT professional based in Dar es Salaam, Tanzania, with over 3 years of hands-on experience in technical support, network administration, and full-stack development. My expertise spans from resolving complex API integrations to optimizing network performance and delivering scalable software solutions.

Currently working as an L2 Technical Support Engineer at Alpha Digital Systems, I specialize in diagnosing and resolving API communication issues between casino platforms and operators, while also providing comprehensive IT support across various systems and platforms.

I'm particularly skilled in troubleshooting Windows systems, configuring networks, and developing web applications using PHP/Laravel and JavaScript frameworks. I also have experience supporting Microsoft 365 collaboration tools, including Teams, Outlook, and OneDrive.

My passion lies in leveraging technology to solve real-world problems and helping organizations optimize their IT infrastructure for maximum efficiency and reliability.

Technical Skills

Programming Languages

PHP JavaScript Python C

Frameworks & Libraries

Laravel Vue.js Bootstrap Livewire Inertia.js

Microsoft 365 & Collaboration

MS Teams Outlook OneDrive Office Suite Remote Assistance

Database & Tools

MySQL Jira Git Postman WordPress

Networking & Systems

VLAN DHCP STP Cisco Ubuntu Windows Server

Support Tools

AnyDesk TeamViewer VPN Configuration Troubleshooting Help Desk

Certifications

Python Essentials 1

Cisco

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JavaScript Essentials 1

Cisco

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Introduction to DevOps

Great Learning Academy

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Front-end for beginners

Solo Learn

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Introduction to DevOps

Solo Learn

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Professional Experience

L2 Technical Support Engineer

Alpha Digital Systems
May 2023 – Present

Leading technical support operations with focus on API integrations and system optimization:

  • Diagnosed and resolved 50+ monthly API communication issues between casino platforms (3 Oaks) and operators
  • Improved system uptime by 25% through proactive troubleshooting and maintenance
  • Streamlined ticket resolution workflows using Jira, reducing average response time by 15%
  • Collaborated with Goreel partners to escalate critical technical issues ensuring SLA compliance

IT Assistant (IPT)

Institute of Accountancy Arusha
September 2021 – November 2021

Provided comprehensive IT support for educational institution:

  • Maintained 100+ lab computers and network systems with 99% uptime during critical exam periods
  • Automated software patch updates for 10+ systems, reducing manual workload by 30%
  • Generated detailed system performance reports for senior management

Network Assistant (IPT)

Tanzania Telecommunications Corporation (TTCL)
September 2020 – November 2020

Gained hands-on experience in network infrastructure management:

  • Configured VLAN, STP, and DHCP for campus LAN serving 500+ users
  • Reduced fiber network downtime by 20% through proactive troubleshooting and splicing
  • Assisted in network monitoring and performance optimization

Featured Projects

Milk Cooperative Society Management System

Laravel • MySQL • JavaScript

Comprehensive management system for milk cooperative societies, automating collection processes and improving operational efficiency.

  • Automated milk collection tracking
  • Member management system
  • Payment processing integration
  • Reduced manual errors by 40%

JFinance - Personal Budgeting App

Vue.js • Laravel • Inertia.js • MySQL

Modern personal finance management application with comprehensive budgeting and analytics features.

  • Income & expense tracking
  • Debt management system
  • Savings goals tracking
  • Visual analytics with charts

E-Notes Management System

PHP • Bootstrap • MySQL

Digital note-sharing platform designed to improve collaboration and knowledge sharing among students.

  • Collaborative note sharing
  • User authentication system
  • Category-based organization
  • Enhanced collaboration efficiency

Car App

Laravel • MySQL • JavaScript

A web-based car management application for vehicle listings, rentals, and maintenance tracking.

  • Vehicle inventory management
  • Booking and reservation system
  • Maintenance schedule tracking
  • User-friendly interface

Get In Touch

Let's Connect

I'm always open to discussing new opportunities, collaborations, or just having a chat about technology.

Dar es Salaam, Tanzania
+255 652 463 047
+255 693 752 606
joseph.kimaro2000@gmail.com
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